1708 - The extra shift': The unpaid emotional labour expected of women at work
Emotional labour is the unsung, often unseen, job of managing other people's feelings. "It's not just the work that runs economies," explain Rose Hackman, the author of a 2023 book on the subject. "It's the work that runs families and communities. Emotional labour is manipulating the heart in order to have an effect on clients, customers, passengers, patients. It's what creates a feeling of safety and connection, meaning and belonging within a company." It's crucial – but also taxing, and of...
