719 - service quality – Page 4 – The Sport Journal
Sport participation among Black student-athletes has steadily increased throughout the National Collegiate Athletic Association (NCAA) over the last two decades. The number of Black head coaches in Division I Football Bowl Subdivision (FBS) College Football, however, has remained stagnant and in many years declined (18). Research has stated that the presence of a defined glass ceiling, discrepancies among Blacks and Whites with regard to social capital (social mobility), and factors of intent...